In a statement, Adam Mosseri stated that an internal technology “broke” and hindered human reviewers from making the appropriate decision.
Following many days of complaints regarding the manner in which the company handles content moderation on the site, Meta has decided to correct “mistakes” in the way that Threads enforces its rules. The head of Threads, Adam Mosseri, provided an update in which he stated that the firm had already implemented some adjustments in order to address difficulties that had arisen.
The statements made by Mosseri come at a time when users of Threads have been becoming more vocal about the moderating decisions made by Threads, which can be perceived as being aggressive and occasionally odd. A number of users stated that their accounts had been penalized for using the word “cracker” or “saltines.” This is a noteworthy example of this phenomenon. Mosseri did not provide a detailed explanation as to the reasons for the occurrence of these kinds of errors; nevertheless, he did acknowledge that one of the company’s internal technologies “broke,” which prohibited human reviewers from viewing “sufficient context” regarding the posts that they were controlling.
The following is an excerpt from a letter that Mosseri wrote: “For those of you who have shared concerns about enforcement issues: we are looking into it and have already found mistakes and made changes.” Our reviewers (people) were making calls without being supplied with the background on how talks played out, which was a missed opportunity. This was the most notable flaw. This is something that we are working to solve so that they can make better decisions and we can make fewer mistakes. While we are making an effort to deliver a more secure experience, we have room for improvement.
In recent days, users of Threads have expressed frustration with a number of issues, not just the regulation of content. An other promise made by Mosseri earlier this week was that Threads was working on a solution to bring engagement bait “under control” on the site. This was in response to the numerous complaints that were received.