Thus far, it seems that the problem has only impacted a limited quantity of the headsets.
Take a moment to imagine the following scenario: you have spent the day using Apple’s Vision Pro headset to engage in some fun mixed reality activities. When you are finished for the night, simply carefully pack up the Vision Pro, making sure to leave the power pack connected and the soft front cover attached. You notice a problem when you wake up to start a fresh day of work while wearing the $3,500 headset: a hairline crack has appeared on the front cover glass. This is a concern because the headset is expensive.
The reports that have been posted on Reddit indicate that this is a problem that has been experienced by a number of individuals, at the very least. Although the exact number of units that have been damaged is unknown, AppleInsider, the publication that was the first to report on the cracks, estimates that it is a relatively modest amount. In addition, the problem was experienced by the review unit of Newtechmania.
The root of the issue is not yet understood at this time. On the other hand, the fact that the cracks appear to be the same and that there are just a few units that have been affected shows that it is due to a defect in the manufacturing process. A request for comment from Apple has been made to Newtechmania.
There is a possibility that Apple will not cover the crack under the warranty of the gadget if the company does not formally acknowledge the problem as a manufacturing fault. It is said that this has been the situation for some of the users who have been affected. Therefore, if they have AppleCare coverage, they are responsible for paying $300 to fix the cover glass. This is the current situation. If that is not the case, the price is a staggering $800.
According to MacRumors, Apple frequently provides specialised repair programmes for hardware problems that have been identified. However, this is only likely to occur if there are sufficient reports to warrant the business conducting a comprehensive investigation into the subject and determining whether or not it is a common issue. On the other hand, this lends even more support to the adage that you probably shouldn’t purchase an Apple gadget that is of the first generation.
When it comes to Apple products, this is not the first time that the original version of the product has been subject to scratches. A great number of people who used the initial iPod mini discovered that it was incredibly easy to scratch. A legal action was taken, and Apple ultimately consented to pay a settlement of $22.5 million.