You can also choose to ship your $3,499 device to AppleCare assistance.
Resetting your password is, at best, a minor hassle on the majority of websites, software, and devices with which you interact. The process is typically rather simple, with the exception of the fact that it will take a few seconds of your valuable time and will fill your inbox with irrelevant automated emails. When it comes to the Apple Vision Pro, however, the cost of forgetting a passcode is significantly higher. It is necessary for a user to bring the Vision Pro to an Apple shop in the event that they are unable to use Apple’s new augmented reality headset. But if that isn’t an option, then they will have to send it in through the mail.
According to Mark Gurman of Bloomberg, Apple has been informing users that there is no way to reset forgotten passcodes at home ever since the launching of the Vision Pro on the previous week. There are a few numerical digits that make up the passcode for the Vision Pro, which is comparable to the passcode for an iPhone. A single poor day or a single mistake made while you were setting your passcode is all that is required to leave your passcode ineffective, despite the fact that this may appear to be an easy thing to remember. In addition, for reasons of security, if you enter the incorrect passcode an excessive number of times, the device will be deleted.
Instead of resetting their device with their Apple ID, as they would do with a locked iPhone or iPad, owners of Vision Pro are need to bring their headsets into an Apple store in order to reset their device. It is possible for an employee to reset the Vision Pro on behalf of the user by utilizing a USB-C dongle known as the “Developer Strap,” which is supplied solely to Apple OS developers and costs $299. It is not even possible to view the Developer Strap web page on Apple’s website if you do not have a developer account. Through the use of the Developer Strap, the Vision Pro can be physically connected to an iPad or laptop, thereby enabling the passcode to be reset.
If a user of the Vision Pro does not reside in close proximity to an Apple store or is unable to visit one, they are need to send the headset, which costs $3,499, to AppleCare customer care. Although it is not a regular procedure with other Apple mail-in fixes, this option also includes wiping all of the content that is stored on the Vision Pro. In the event that you send a MacBook to AppleCare, for example, it will return to you with the same material that it had when you sent it in.
The number of calls that AppleCare has received over lost passcodes has reportedly been overwhelming, as stated by one Vision Pro user with whom Gurman spoke. It is possible that this is due to the fact that certain users are unable to access their Vision Pros even after inputting the right four-digit code. Even while it is not apparent whether this is the result of a bug or not, it would be strange if Apple had done this on purpose given the circumstances.
Apple is hoping that it will gather the feedback it needs to address problems such as this one as the Vision Pro continues to accumulate real-world use among consumers. It is possible, according to Gurman’s speculation, that Apple may ultimately release a software update that will allow users of Vision Pro to reset their passcodes. This would make the user experience a little bit more pleasant and would reduce the amount of stress experienced by AppleCare employees.